Customer Service

Do you need help or information regarding ordering a watch? You can find it here.

Shipping Methods

We offer multiple shipping methods for each region in the world to ensure delivery without customs problems.

EXPRESS WITH TRACK & TRACE

Express shipping with Track & Trace for all countries world-wide.

EU DIRECT

We can now ship to most of the EU Countries safely without going through UK, we will choose the safest and fastest way to deliver your order. You save time and shipping fees. If your country is not safe, this option is not shown.

UK FORWARDING

For countries which have strict customs policies, we strongly advice you to use the UK Forwarding shipping method, your order will be shipped from China to UK and then UK to your country, this may seem like a long process but it is the safest shipping method to EU Countries.

Payment Methods

We offer multiple payment methods, each with their own benefits.

CREDITCARD (VISA, MASTERCARD, JCB)
Your payment details will be encrypted through SSL-method. Together with your creditcard company we make sure the processing will be done correctly. Possibly your credit card company will ask for a 3D-Secure verification code. This is extra security for online payments done with creditcards.

WESTERN UNION, TRANSFERWISE, AND MONEYGRAM (3% DISCOUNT)
By using these payment method you will get 3% discount on your order. Discount coupons cannot be used with this payment method. We will confirm your ordered items are in stock and will send you the bank account information within 1 working day.

Contact

Can’t find your answer? Chat with us or send us an email. At WTime we are always ready at your service! If you need any assistance, please contact our customer service members. Please make sure to send your email to the right address, to avoid delays in us getting back to you.

EMAIL
Contact us via email
[email protected]

WHATSAPP
Contact us via WhatsApp
+852 52637583